"Access Denied" message when trying to access email


If you have not regsitered your cellphone number with Partners to allow for phone-based authentication and are attempting to access your email from outside of the Partners network you may experience an "Access Denied" message.


WHAT IS PHONE-BASED AUTHENTICATION?

Phone-based authentication provides an extra layer of security when accessing certain internet-facing Partners applications, such as Outlook Web App (OWA) and PeopleSoft. This feature works by sending a unique confirmation code by text message when you log in. An alternative method is available by phone call.

While connected to the Partners Network

If you are connected to the Partners Network, follow the steps found here to register your phone number.

Outside the Partners Network

If you do not have access to the Partners network please open a helpdesk ticket and a member of the User Support Team will work with you to set up phone-based authentication.

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