Frequently Asked Questions

I Forgot My Mass General Brigham Password or it Expired.
If your Mass General Brigham password has expired or you have forgotten your password and you are connected to the Mass General Brigham Network please take the following steps to create a new password:

  • Go here and enter your Mass General Brigham User Name and click Log In.
  • Click "Forgot or Expired Password" link.
  • Answer your security questions and click Next.
  • Verify your security image and passphrase then enter a new password. Click Continue.

Please allow the system a few minutes to update your new password before logging in.

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