Frequently Asked Questions

How Do I Recover My IOnline Username/Password?

For Students and Alumni

To recover your username and/or password, please go to the IOnline homepage.

In the top right hand corner of the page, click on the link labeled "What is my user ID?" or "What is my password?"

For each process, you will need to supply your last name and your Social Security number with dashes for the system to identify you.

If you are resetting your password, please select an email address from the drop down menu and a temporary password will be emailed to you. When you log in with your username and your temporary password you will be asked to change your password before you can access IONLINE. When prompted for your old password, use the temporary password that was emailed to you.

For Faculty and Staff

Please enter a help desk ticket.

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