MGH Institute of Health Professions Help Desk

The MGH Institute for Health Professions is located in the historic Charlestown Navy Yard. This ticket portal is for Information Technology, Campus Services and Library requests.

System Status
Current Alerts

For the latest information on the Institute's preparation measures in response to the COVID-19 pandemic, please visit

When resetting a password in iOnline, users may receive a warning message stating that the email failed to send. We are currently investigating but passwords are reset and emails being sent despite the message.

Scheduled Maintenance

Please check our Frequently Asked Questions before opening a ticket

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