Support Center Home
Open a New Ticket
Check Ticket Status
Click on the category to browse FAQs.
Ellucian GO Mobile App
Mac Laptop Encryption Instructions
MGH Institute Laptop Encryption Policy
Windows 8 Pro, 8.1 Pro, 10 Pro Encryption Instructions
Frequently Asked Questions
Are Chromebooks Compatible?
Does the Institute Offer Microsoft Office for Students?
How Do I Access Epic?
How Do I Clear Cookies and Cache in My Web Browser?
How Do I Order My Transcript?
How Do I Recover My IOnline Username/Password?
How Do I Reset My Voicemail PIN?
How Do I Setup My Handheld Device to Receive Institute Email?
I Can't Get Adobe Flash to Display.
I Can't Upload My Document to the Assignments Folder in D2L.
I Cannot See a Course in D2L That I Know I'm Registered For.
I Forgot My D2L Password.
I Forgot My Partners Password or it Expired.
I Receive an "Access Denied" Message When I Try to Access My Email.
I Receive an Error When I Try to Change My Partners Password. What if I Forgot My Security Questions?
What Are the Laptop Requirements?
What is Respondus Lockdown Browser and How Do I Install It?
Why Can't I Upload Email Attachements?
Charlestown Navy Yard
36 1st Avenue
Boston, MA 02129-4557
Please wait... it will take a second!