Frequently Asked Questions

How do I setup my handheld device to receive Institute email?
All users that wish to receive emails on on an iOS (iPhone or iPad) or Android device must transition to use the Partners app MobileIron. For more specific details, please click on the attachment related to your device from list on the right hand side.

What is MobileIron?
MobileIron is software used by Partners HealthCare to provide easy access to corporate resources from mobile devices with the ability to manage those corporate applications and their data more securely. It provides many added productivity enhancements such as access to home drives, intranet sites, etc without the need for a second factor of authentication.
  • Provides secured access to corporate resources such as Email, Intranet websites, and Home Drive
  • Ensure mobile device compliance with various Partners policies
  • Provides the ability to perform a "Enterprise Wipe" that removes only MobileIron managed applications and Partners email
  • Enables Partners App Catalog to distribute Enterprise apps such as Citrix Receiver, Epic Haiku, Mojo, Dropbox Enterprise, etc

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