Frequently Asked Questions

How do I access Epic?
First, make sure you have completed the required Epic training courses on Healthstream.

Upon completion, a Partners administrator will then grant you access to Epic.

1.) Go to
2.) Download and Install the Citrix receiver onto your Mac/PC
3.) After installation has finished, close out of the setup window and back onto the browser
3.) Login with your Partners username and password
4.) (If available) select Epic Hyperspace

NOTE: You do not need VPN anymore in order to access patient information. It is all web based. If you do have any additional questions you should contact your clinical instructor or you can get in touch with Partners Help desk they can be reached at 617-726-5085 or you can open a ticket at

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