Frequently Asked Questions

How Do I Access Epic?

First, please be sure you have completed the required Epic training courses on HealthStream.

Upon completion, a Mass General Brigham administrator will then grant you access to Epic.

1.) Go to
2.) Download and Install the Citrix receiver onto your Mac/PC
3.) After installation has finished, close out of the setup window and back onto the browser
3.) Login with your Mass General Brigham username and password
4.) (If available) select Epic Hyperspace

NOTE: VPN is no longer required to access patient information. If you have any additional questions please contact your clinical instructor or you may reach out to the Mass General Brigham Help Desk. They can be reached at 617-726-5085 or at the Mass General Brigham Help Desk.