Frequently Asked Questions

How Do I Access Epic?
First, please be sure you have completed the required Epic training courses on HealthStream.

Upon completion, a Partners administrator will then grant you access to Epic.

1.) Go to
2.) Download and Install the Citrix receiver onto your Mac/PC
3.) After installation has finished, close out of the setup window and back onto the browser
3.) Login with your Partners username and password
4.) (If available) select Epic Hyperspace

NOTE: VPN is no longer required to access patient information. If you have any additional questions please contact your clinical instructor or you may reach out to the Partners Help Desk. They can be reached at 617-726-5085 or at


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