MGH Institute of Health Professions Help Desk

The MGH Institute for Health Professions is located in the historic Charlestown Navy Yard. This ticket portal is for Information Technology, Campus Services and Library requests.

System Status
Current Alerts

For the latest information on the Institute's preparation measures in response to the COVID-19 pandemic, please visit

When resetting a password in iOnline, users may receive a warning message stating that the email failed to send. We are currently investigating but passwords are reset and emails being sent despite the message.

D2L Capture video streaming server is currently down. If you are experiencing any issues viewing or publishing videos in D2L, please note that D2L is aware of the issue and state that they have all resources working on the problem. We are hopeful that the issue will be resolved soon as they acknowledge the importance of this platform given the circumstances.

Scheduled Maintenance

No Scheduled Maintenance

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