Click on the category to browse FAQs.

Articles

Articles 13
1. MGH Institute Laptop Encryption Policy
2. Encryption Instructions - Windows 11 Pro
3. Encryption Instructions - Mac OS
4. Connecting Your Laptop to the Institute Network
5. Connecting Your Mobile Device to the Institute Network
6. Printing at the Institute
7. LimeSurvey FAQ
Intune Enrollment for Android
Intune Enrollment for iOS Devices
Intune installation for a personal Mac Laptop device.
Intune installation for Windows personal Laptop device.
Microsoft Intune FAQ
Why can I not access the desktop version of Word, Outlook, Excel etc...?

FAQ's

Frequently Asked Questions 17
Are Chromebooks Supported?
D2L - I forgot my D2L Brightspace password.
D2L - What is Respondus Lockdown Browser and how do I install it?
Email - How Do I Access My Institute Email On My Laptop?
Email - How Do I Access My Institute Email On My Mobile Device?
How Do I Access Epic?
How Do I Clear Cookies and Cache in My Web Browser?
How Do I Get a Zoom Account?
How Do I Order My Transcript?
How Do I Record My Classroom Lectures?
How Do I Recover My IOnline Username/Password?
How Do I Reset My Voicemail PIN?
I Can't Upload My Document to the Assignments Folder in D2L Brightspace.
I Cannot See a Course in D2L Brightspace That I Know I'm Registered For.
I Receive an Error When I Try to Change My Mass General Brigham Password. What if I Forgot My Security Questions?
Printing - I Can't Find My Print Job.
Printing - I'm Having Trouble Logging In.



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