I Receive an "Access Denied" Message When I Try to Access My Email.
If you have not registered your cellphone number with Mass General Brigham to allow for phone-based authentication and are attempting to access your email from outside of the Mass General Brigham network you may experience an "Access Denied" message.WHAT IS PHONE-BASED AUTHENTICATION?
Phone-based authentication provides an extra layer of security when accessing certain internet-facing Mass General Brigham applications, such as Outlook Web App (OWA) and PeopleSoft. This feature works by sending a unique confirmation code by text message when you log in. An alternative method is available by phone call.
Register Your Phone Number
1. Go to https://myprofile.partners.org
If connected to the Partners Network on-site, click Login
If connected from home or outside the Partners Network, click Register My Phone Number
2. Enter your Mass General Brigham username
, and then click Login.
3. Under My Profile Information
, click Update my Phone Numbers