Frequently Asked Questions

I receive an "Access Denied" message when I try to accessing my email.
If you have not registered your cellphone number with Partners to allow for phone-based authentication and are attempting to access your email from outside of the Partners network you may experience an "Access Denied" message.

Phone-based authentication provides an extra layer of security when accessing certain internet-facing Partners applications, such as Outlook Web App (OWA) and PeopleSoft. This feature works by sending a unique confirmation code by text message when you log in. An alternative method is available by phone call.

While connected to the Partners Network
If you are connected to the Partners Network, follow the steps found here to register your phone number.

Outside the Partners Network
If you do not have access to the Partners network please open a help desk ticket and a member of the User Support Team will work with you to set up phone-based authentication.

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