Frequently Asked Questions

I Receive an "Access Denied" Message When I Try to Access My Email.
If you have not registered your cellphone number with Partners to allow for phone-based authentication and are attempting to access your email from outside of the Partners network you may experience an "Access Denied" message.

WHAT IS PHONE-BASED AUTHENTICATION?
Phone-based authentication provides an extra layer of security when accessing certain internet-facing Partners applications, such as Outlook Web App (OWA) and PeopleSoft. This feature works by sending a unique confirmation code by text message when you log in. An alternative method is available by phone call.

Register Your Phone Number
1. Go to https://myprofile.partners.org
If connected to the Partners Network on-site, click Login.
If connected from home or outside the Partners Network, click Register My Phone Number.
2. Enter your Partners username and password, and then click Login.
3. Under My Profile Information, click Update my Phone Numbers.

 
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